Terms & Conditions

1. About Us

Axelerate Clothing is an independent clothing brand based in the UK.

Business Address:
Highcroft,
Connah’s Quay,
Flintshire, UK

Please note: We are not a registered limited company at this time.

2. Product Information

All Axelerate Clothing items are made to order using print-on-demand services. This means:

  • Every item is custom-printed once your order is placed.
  • We do not hold stock or produce items in advance.

Due to the custom nature of our products, orders cannot be changed or cancelled once placed.

3. Order Processing & Shipping

  • Orders are typically processed and shipped within 3–5 working days.
  • We ship within the UK and internationally.
  • Shipping options available at checkout include standard and express delivery.
  • We use Royal Mail and DPD as our primary delivery providers.
  • Delivery times vary depending on the shipping option selected and the destination.
  • You will receive tracking information once your order has been dispatched.

4. Prices & Payment

  • All prices are shown in GBP (£) and include VAT.
  • Please note that customs duties, import taxes, or additional international fees are not included and are the responsibility of the buyer.
  • We accept secure payments through:
    • Credit/Debit Card (via Stripe)
    • PayPal

5. Returns & Exchanges

Due to the custom-made nature of our products, we can only accept returns or offer refunds for items that are faulty or damaged.

To be eligible for a return:

  • You must notify us within 14 days of receiving your item.
  • The item must be unused, unwashed, and in the same condition you received it.
  • It must be returned in its original packaging.

Please do not return any items before contacting us.

To start a return, email us at hello@axelerateclothing.co.uk with:

  • Your order number
  • Description and clear photos of the fault or damage

If your return is approved:

  • You will be given instructions on how to send the item back.
  • Once received and inspected, we will confirm whether a refund or replacement will be issued.

Refunds

  • If approved, your refund will be processed back to your original method of payment within 7 working days.
  • Please allow additional time for your bank or card provider to process the transaction.

Late or Missing Refunds If you haven’t received your refund after the confirmation:

  1. Double-check your bank account or card statement.
  2. Contact your card issuer or bank — it may take time before the refund is officially posted.
  3. If it’s still missing, contact us at hello@axelerateclothing.co.uk.

Shipping Costs

  • Return shipping costs are your responsibility unless the item is faulty or damaged.
  • Shipping fees are non-refundable.

Non-Returnable Items We do not accept returns or offer refunds for:

  • Items returned more than 30 days after delivery
  • Items not in their original condition
  • Gift cards or digital downloads (if applicable)
  • Sale items (unless damaged or faulty)

Exchanges We can only offer exchanges for items that arrive damaged or defective. If you need an exchange, email us at hello@axelerateclothing.co.uk.

6. Promotions & Discount Codes

We occasionally offer discount codes and promotions. These:

  • Are only valid for the time period stated.
  • Cannot be applied after an order is placed.
  • May be subject to additional terms, such as minimum order value or usage limits.

7. Intellectual Property

All content on this website — including logos, product designs, artwork, photography, and branding — is the intellectual property of Axelerate Clothing or its licensors.

You may not copy, reproduce, distribute, or use any of our content without written permission.

8. User Conduct

By using our website, you agree not to:

  • Use the site for any unlawful, fraudulent, or abusive purpose.
  • Attempt to access areas of the site or data not intended for you.
  • Upload or transmit malicious code or harmful material.
  • Violate any local, national, or international law or regulation.

We reserve the right to block access or take legal action if these terms are violated.

9. Changes to These Terms

We may update these Terms & Conditions from time to time. Any changes will be posted on this page, and the “Last updated” date will be revised accordingly.

By continuing to use our website, you accept the current version of these Terms.

10. Contact Us

If you have any questions about these Terms, your order, or anything else, feel free to get in touch:

📧 Email: hello@axelerateclothing.co.uk
📍 Address: Highcroft, Connah’s Quay, Flintshire, UKOverview